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Forum Discussion
strange files in activities
Hello, for some time now, in my Dropbox activities, there's a file named "bonus scommesse.jpg" that I didn't create. It is displayed occasionally, not by my doing, and it requires access to be opened...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks, Lordarioch77, I just emailed you, so I'll see you there!
Hi Hannah, I've received an automated response on email with a link to a ticket, but when I click on the link I return to the generic page of Dropbox Support and I cannot see anything about the ticket.
- Jay
Hi Lordarioch77, I'd recommend replying to the support ticket via email in order for us to look into this in more detail.
Hi, I have the same problem, bonus scommesse.jpg, I don't know this file, how I can delete it?
- Walter
Hi there mypointviews - thanks for bringing this to our attention.
Would it be OK if we reached out via email to have a further look internally?
- I contacted support via chat and it didn't solve the problem. I'm deleting my Dropbox account because this unknown file is bothering me a lot
- Walter
Could you share your ticket ID so that we can look it up in our system as well then mypointviews?
Ticket #22843427
Update: I created a new Dropbox account and today I found this file again in the Recent tab. I'm going crazy, I don't understand where it's coming from.Please someone help us because this is driving me crazy. It's not possible to have an unknown file and it tells me it was used a few hours ago.
- Nancy
Thanks for sharing your ticket number, Mypointviews1!
As we don't have any account visibility on the forum, I'd suggest replying back to your ticket directly. Our support agent can further check this, this way.
I've left them an internal note for you, too.
