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Lordarioch77's avatar
Lordarioch77
Explorer | Level 3
3 years ago

strange files in activities

Hello, for some time now, in my Dropbox activities, there's a file named "bonus scommesse.jpg" that I didn't create. It is displayed occasionally, not by my doing, and it requires access to be opened...
account access
security
mypointviews's avatar
mypointviews
Explorer | Level 3
3 years ago
I contacted support via chat and it didn't solve the problem. I'm deleting my Dropbox account because this unknown file is bothering me a lot
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you share your ticket ID so that we can look it up in our system as well then mypointviews?

  • Mypointviews1's avatar
    Mypointviews1
    New member | Level 2
    3 years ago

    Ticket #22843427

    Update: I created a new Dropbox account and today I found this file again in the Recent tab. I'm going crazy, I don't understand where it's coming from.

     

    Please someone help us because this is driving me crazy. It's not possible to have an unknown file and it tells me it was used a few hours ago.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for sharing your ticket number, Mypointviews1! 

     

    As we don't have any account visibility on the forum, I'd suggest replying back to your ticket directly. Our support agent can further check this, this way. 

     

    I've left them an internal note for you, too.

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