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objectus's avatar
objectus
New member | Level 2
6 days ago

The email address does not work with Dropbox. It says it's already taken.

I have had to use an alternative email to use dropbox.
For some reason it appears that my email address [email removed as per Community Guidelines] is on some sort of black list because I cannot use it to create an account, reset a password, or receive emails via DropboxSign that are sent to me from other companies.

This has been going on for quite some time and I need help from an actual human being.

Yes I have tried everything... I never receive and reset emails or anything from dropbox.

When I try to set up a new account it says that email is already in use.

When I try to reset my password the email to that account never arrives.

Yes I checked my junk mail etc...

I'm currently trying to sign a document initiated from a third party that they are sending to the email above via DropboxSign and I am not receiving it.

Personally I stopped using that email for dropbox and switched to a similar but different email that works for the same domain... so it is not a domain thing.... nor is it a junk mail issue.

This is quite frustrating and I don't quite understand why dropbox has black listed or is having problems with this email.  

4 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey objectus, welcome to our Community! 

    It sounds odd indeed. 

    I'm going to need some account-specific visibility in order to look into this, so I'd suggest the email route if you're okay with this. Let me know if it's okay to send you an email, and we'll take it from there.

    Thanks!

    • objectus's avatar
      objectus
      New member | Level 2

      The email is [removed] and yes it is fine.
      The similar email that actually works is [removed].

      [personal information removed per the Community's Guidelines]

  • objectus's avatar
    objectus
    New member | Level 2

    are you able to see the email that I am having trouble with since personal information is removed?
    can you give me a direct line or number to contact me at?
    you can use the current email address associated with my dropbox account (it is not the one i am having trouble with)

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey objectus I just reached out to your Community-linked email address.

      Please reply back to me, and we'll take it from there. Thanks!