Forum Discussion

Methodpro's avatar
Methodpro
Explorer | Level 3
2 years ago

The main Dropbox folder of the team is locked and we can't make any changes to it

Our primary dropbox folder is locked. Permissions are set to "read only". Even with full admin control, we cannot delete files, or add to the folder... clearly because it's permissions aren't set to ...
dropbox business
Permissions
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Methodpro, thanks for bringing this to our attention.

 

Just for clarification, is this in the team space on your account? Are you able to add files to your personal folder?

 

Or, are you referring to adding files from the Dropbox folder in Finder directly?

 

This will help me to assist further!

  • Methodpro's avatar
    Methodpro
    Explorer | Level 3
    2 years ago
    Yes. This is in the teams section of our account. Not a single user can add a file to the main teams folder. We have to log on to the dropbox web browser, create the file, then all with access can add files within that folder.

    This used to not be the case. Previously, any team member was able to add folders directly into our main team folder without issue. This changed for us on May 1st. Is this a dropbox operational update, or did an administrator mistakenly change our permission settings? Appreciate the help.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Methodpro, did you have any team updates, like this one, when you noticed this? 

       

      Also, when you say you can create new files via your web account, do you mean your Home page, or the Admin Console?

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