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Fourcuz's avatar
Fourcuz
New member | Level 1
1 year ago

The one-time code isn't delivered to my email address.

i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on. can you send this to me on em...
account access
emails
security
  • Fourcuz's avatar
    Fourcuz
    New member | Level 1
    1 year ago

    Please contact me more on email because i can access email normally but 6-digit code not send to me on email Even though I have checked everything. I tired. â˜č

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi Fourcuz! Sorry to hear about this. 

      From your post, I understand that you’ve already checked your spam folder, correct? 

      If you haven’t tried this already, I’d also like you to add no-reply@dropbox.com to your email contacts and resend the code. 

      Finally, what you can do as a workaround is to reset the password of your Dropbox account and you should be able to access it after that. 

      Let me know if any of the above works for you.

      • Fourcuz's avatar
        Fourcuz
        New member | Level 1
        1 year ago

        Not work at all

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