Forum Discussion

Fourcuz's avatar
Fourcuz
New member | Level 1
2 years ago

The one-time code isn't delivered to my email address.

i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on. can you send this to me on em...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Fourcuz! Sorry to hear about this. 

From your post, I understand that you’ve already checked your spam folder, correct? 

If you haven’t tried this already, I’d also like you to add no-reply@dropbox.com to your email contacts and resend the code. 

Finally, what you can do as a workaround is to reset the password of your Dropbox account and you should be able to access it after that. 

Let me know if any of the above works for you.

Fourcuz's avatar
Fourcuz
New member | Level 1
2 years ago

Not work at all

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Apologies for asking again, but did you try to reset your password as well and you still couldn’t sign in to the account? What do you see exactly, if you do this?

    We'll go from there.

    • Fourcuz's avatar
      Fourcuz
      New member | Level 1
      2 years ago

      Yes I tried to reset my password, but I haven’t received any email.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for clarifying, Fourcuz. Do you have access to the email address you see on this page? I can log a ticket for you there and we can investigate this internally. 

        Let me know.

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