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Forum Discussion
Unable to delete account (Error 500)
I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related.
Any suggestions?
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The error messa...
I have/had a paid subscription. It has been cancelled.
Megan
Dropbox Community Moderator
Dropbox Community Moderator- The plan is currently Dropbox Plus. A downgrade to Basic has been requested but is pending for 2024.
You are welcome to send me an email.
Thanks- Megan
If your plan is a Plus one, that means your plan is still running and hasn't downgraded yet deleteme.
In this case, this would explain the error you get on your end, when trying to delete your account, since you'd be able to delete your Dropbox account, only once it's fully downgraded.
I'd suggest you contact our Support team directly, if you wish to ask them to downgrade you immediately, if you don't want to wait until 2024.
Just an update, perhaps mostly for the next person struggling with the same error and going around in circles with this:
I requested an immediate downgrade from the support team, as suggested. They were unable to help with that.
The support team did state that I should be able to delete the account as a downgrade is requested. But I am not (just tried again). I provided the same error message as text. They also requested that error message as a screenshot (must be in the script). I sent it. They want to move the conversation to email and escalate to someone. So I'll wait for that.
