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deleteme's avatar
deleteme
Explorer | Level 3
3 years ago

Unable to delete account (Error 500)

I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related. Any suggestions?   --- The error messa...
account access
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for keeping us updated deleteme!

 

Let us know how it goes. 

deleteme's avatar
deleteme
Explorer | Level 3
3 years ago

Update:

 

- I contacted support and asked them to help with deleting the account. They downgraded the account to Basic and closed the support ticket. I'm still unable to delete the account (same error 500) and re-opened the support ticket.

- They also provided a prorated refund which is obviously nice but not requested.

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