Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Hedake's avatar
Hedake
Helpful | Level 5
3 years ago

Vault exposed my file!

I was editing a file in my Vault in File Explorer.  Somehow I got a conflict.   Next day I found a folder had been created outside Vault "DropBox\Vault (view-only conflicts 2023-05-20)\..." w...
Dropbox Vault
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Hedake, I’m sorry to hear about your experience.

 

Can you please check out these steps and let me know if things go back to normal after that?

 

  1. Go to dropbox.com/vault in a web browser.
  2. You should be then asked for your PIN and the Vault should re-appear as per normal.

Let me know how it goes!

Hedake's avatar
Hedake
Helpful | Level 5
3 years ago

You have completely failed to understand my point.

 

This Dropbox fault still exists.

 

Richard

  • Hedake's avatar
    Hedake
    Helpful | Level 5
    3 years ago

    Have you read my post?

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Hedake, thanks for the feedback on this matter. 

       

      The Dropbox Vault is intended to store files securely, however, there can be errors when users edit files within the Vault, and the timer expires. 

       

      We'd recommend editing and closing files before moving them into the Vault to prevent this in the future.

      • Hedake's avatar
        Hedake
        Helpful | Level 5
        3 years ago

        Thanks, Jay,

         

        I guessed that is how my vault file was exposed without warning and I accept your explanation.

         

        The Vault closed too soon, whilst I was editing a file within it.

         

        Perhaps you could adapt your software to allow users more control over Vault closure?

         

        Meantime, how could I manage Vault closure?  I will ask the Dropbox Community.

         

        Richard

         

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!