Forum Discussion

Cerbere's avatar
Cerbere
New member | Level 2
2 years ago

When I try to edit a member's permission, I get error "a problem has occurred try again".

Hello,   I'm facing a strange issue. On the administration panel, when trying to edit a member permission, after a long waiting time, an error message : "a problem has occured, please try again...
Admin Console
security
Team admin
Cerbere's avatar
Cerbere
New member | Level 2
2 years ago

Also i can add that im facing this issue ONLY with external user
Its fine with Actives User (within my organisation)

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Cerbere, thanks for posting here today! 

 

Did you try to clear your cache on any of these browsers, or even using an incognito tab? 

 

Would you be able to send me a screenshot of the error message you get on your end? Just make sure no personal info is shown there. 

 

I'll be waiting for your response!

  • Cerbere's avatar
    Cerbere
    New member | Level 2
    2 years ago

    Hello Megan and thank your for your answer.
    Yes i did tried to browse in incognito mode and also to clear the cache in my differents browser.

     

    Here you can find attached, a screenshot :

    When trying to edit "Actif" users, there is no problem (underlined in green)
    But when editing external user (red arrow) i have this issue.

     

    Thanks for your time

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      HI Cerbere, thanks for the image, please could you contact the support team directly for them to investigate this in more detail on their end?

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