Forum Discussion

Cerbere's avatar
Cerbere
New member | Level 2
2 years ago

When I try to edit a member's permission, I get error "a problem has occurred try again".

Hello,   I'm facing a strange issue. On the administration panel, when trying to edit a member permission, after a long waiting time, an error message : "a problem has occured, please try again...
Admin Console
security
Team admin
Cerbere's avatar
Cerbere
New member | Level 2
2 years ago

Hello Megan and thank your for your answer.
Yes i did tried to browse in incognito mode and also to clear the cache in my differents browser.

 

Here you can find attached, a screenshot :

When trying to edit "Actif" users, there is no problem (underlined in green)
But when editing external user (red arrow) i have this issue.

 

Thanks for your time

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

HI Cerbere, thanks for the image, please could you contact the support team directly for them to investigate this in more detail on their end?

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