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Forum Discussion
Why am I not receiving a verification code to my email anymore when trying to log in?
Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't s...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHi there, Cloudsoverkorra, thanks for posting today!
Are you perhaps referring to the one-time security code instead of the two-factor authentication feature?
And do you mean that the security code does arrive at your linked devices as a notification, but you're not getting it to your email?
Any additional info on the issue would be helpful.
Thanks in advance!
Hello! Yes, I am referring to the one-time security code and I am not getting it to my email. It arrives to my linked devices as a notification or I can select to receive it at my mobile device.
Additionally, the 2-factor authentication method is currently enabled.
- Rich
Super User II
Additionally, the 2-factor authentication method is currently enabled.
The two-step verification and one-time security codes are two separate, but similar, features.
Two-step verification is a feature you can enable to use your phone or the Dropbox app on another device as a second authentication method. You cannot use your email address as an authentication method for two-step verification.
One-time security codes, which are sent to your email, are sent by Dropbox when they don't recognize the device or location you're signing in from. There's no control over when these codes are requested. It's simply Dropbox asking you to prove who you are when they don't recognize you.
Is it possible to turn off two-step verification so my email can be used to recieve one-time security codes again? I am not sure if this would make sense but I am trying to understand. My mobile device uses the Dropbox app for 2fa. What if I end up getting a new mobile phone? How would I log into the Dropbox mobile app if it's used as 2fa. Is there a downside to this? If turned off, would my backup security codes still work?
