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Forum Discussion

Cloudsoverkorra's avatar
Cloudsoverkorra
Explorer | Level 4
8 days ago

Why am I not receiving a verification code to my email anymore when trying to log in?

Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't s...
account access
Account Settings
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 days ago

Hi there, Cloudsoverkorra, thanks for posting today!

Are you perhaps referring to the one-time security code instead of the two-factor authentication feature?

And do you mean that the security code does arrive at your linked devices as a notification, but you're not getting it to your email?

Any additional info on the issue would be helpful.

Thanks in advance!

Cloudsoverkorra's avatar
Cloudsoverkorra
Explorer | Level 4
8 days ago

Hello! Yes, I am referring to the one-time security code and I am not getting it to my email. It arrives to my linked devices as a notification or I can select to receive it at my mobile device. 

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