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Forum Discussion
Why am I not receiving a verification code to my email anymore when trying to log in?
Hi! When logging in to the website, it used to send a verification code to my email. Now it only prompts the Dropbox app to authenticate log in, or via sms. It used to send to email but now I don't s...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorYou can disable two-step verification with these steps, Cloudsoverkorra. You’ll first need to be logged in to your Dropbox account, though.
As for your other question, can you clarify what you mean when saying that you're using your Dropbox mobile app as 2FA?
I'll be able to further assist after that.
Hello - When I try to log in to Dropbox.com, it gives me the option to send a one-time code to a phone number or approve the log-in through a notification sent to Dropbox Mobile App. I used to like the one-time code to my email or phone number. I liked the option. Why does it prompt me to approve the log-in through the mobile app? Is it because I have two-step verification enabled?
Side question - if I turn off two-step verification, will I still have valid backup codes?
Mainly - I am concerned and want to ensure I don't lose access to my Dropbox account for any reason.
- Hannah
Hi again, Cloudsoverkorra!
The one-time code and two-step verification are two different and separate features, so one does not affect the other.
Also, regarding this:
Can you clarify that a little? The backup codes are necessary when two-step verification is enabled. If you disable it, the codes will be both invalid and unnecessary, since you basically won't need them any more.
I am wondering if my backup codes will still be valid if I turn off two-step verification. When I log in, my only options are to recieve push notification to my app or desktop app, SMS, or I can use my recovery codes to log in. Is this correctly set up if I were to keep my security settings the way it is? Why would I receive push notifications? I don't recall enabling it. Is that just part of the log in options?
At some point I must have enabled two-step verification under the security settings. I am just having trouble understanding why I recieve push notifications and what will happen if I turn off two-step verification or leave it on, and how would either affect how I log into my Dropbox account.
- Hannah
Your settings are indeed correct; upon logging in, you have two options: Send push notifications via linked devices or send SMS instead.
If you choose the push notification, you will be redirected to the app (desktop or mobile) and you will be asked to approve this, so I think that's what happened in your case.
Regarding two-step verification, while it's enabled, you can always generate new recovery codes from the settings, but if it's disabled, you won't really need them anyway.
If you later enable it once again, you'll probably get new ones, but as long as the feature is disabled from the settings, you won't need recovery codes at all.
