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Shadowmech's avatar
Shadowmech
Explorer | Level 3
3 years ago
Solved

Why is it Ever Safe to Ignore Unprompted One-Time Security Code Emails?

According to https://help.dropbox.com/account-access/one-time-code there are two versions of the "one time sign-in code" email. They are identical except that one of them includes a link for "I didn...
account access
Dropbox Passwords
security
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Shadowmech 

     

    Thanks for reporting this issue, and for your patience while I looked into the matter.

     

    I brought this to the attention of the appropriate team. I understand that the messages can be confusing without further context, and as such we are actively exploring options for clearer messaging around login attempts. I can't share the exact logic behind the different messages, but I can assure you that they represent an appropriate approach to account security.

     

    Regards,

    Ben

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Shadowmech, thanks for using Dropbox and welcome to the Community!

 

I'm not quite concrete on this, so let me check with the team and I'll get back to you on that ASAP. 

 

Let me know if you have any other questions in the meantime. 

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