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Simon22-'s avatar
Simon22-
New member | Level 1
12 months ago

Wrong Apple privaterelay mail registered under Dropbox

Hi Team, I created a Plus account with my Apple ID, I used hide my mail option so I got a relay alias (I renamed the default given name).  Since I noticed that verification email is not being sent ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Simon22-, thanks for reaching out to us.

If you currently have access to the Dropbox account, I would suggest updating your email address from your account settings.

If you're not able to change the email, then going the route the Mark suggested would be the best option.

Let us know how it goes.

  • Simon22-'s avatar
    Simon22-
    New member | Level 1
    11 months ago

    Since account is not verified (and cannot be) I can forget about changing email. I am  not sure how, and If, I will be refunded once I cancel my plan. I cannot contact staff via my account since the proxy email is broken. 
    There is an option to unlink Dropbox account from AppleId but the question is if I will get back my account once I log again with my AppleId and setup a new email.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      11 months ago
      Simon22- wrote:

      There is an option to unlink Dropbox account from AppleId but the question is if I will get back my account once I log again with my AppleId and setup a new email.

      Probably not because its going to be linked to the relay email. When you unlink it Dropbox wont 'know' the email behind it is different - they just see the relay one. 

      The only people who can answer the question about upgrade is Dropbox support. You can talk to them via chat if that's easier? However, I am not sure if they could do anything there either. 

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