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petemes's avatar
petemes
Explorer | Level 4
2 years ago
Solved

Cookie settings - restricting live chat options

Hi there, 

Need some help. I have no idea what I have done, but somehow I have changed my cookie settings to prevent live chat. I have Chrome as a search engine and reset to default settings on all cookies. Not sure what to do. Please help. 

Thanks .

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  • Christopher4's avatar
    Christopher4
    2 years ago

    Thanks for flagging this issue. Our Engineering team has resolved the issue and you should be able to use Chat support functionality again. Apologies for any inconvenience caused! 

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  • Christopher4's avatar
    Christopher4
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for flagging this issue. Our Engineering team has resolved the issue and you should be able to use Chat support functionality again. Apologies for any inconvenience caused! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @petemes, thanks for posting today!

     

    Let's see if these steps help:

     

    1. Go to the Dropbox support page
    2. Click on the vertical ellipsis button at the top right corner in Chrome
    3. Click on "Settings"
    4. Click on "Privacy and security"
    5. Click on "Third party cookies"
    6. Click on "Allow third party cookies"

     

    Let me know how it goes.

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