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How can I re-open a support ticket, when the previous one has been closed?
Hi there,
I am really hoping someone can help me. I had an issue with my account last June, and I tried to work with the technical team to fix it, but it got very complicated very quickly. I asked for some more time to sort it out, which they said was not a problem, but then they closed my ticket and I could no longer reply to the thread and engage with a live human being to sort out my issue. My account got downgraded to a free one as a result of the issue, and now I can't seem to access any support except a bot and this Dropbox community.
Can anyone help me to find out how to reopen my ticket and re-engage with the process, after being thrown out and downgraded?
Thanks in advance,
Stephanie
2 Replies
- Mark
Super User II
You will need to open a new one at www.dropbox.com/support while not logged in (even here!) so use an incognitor window. In that include the other ticket number so they can cross reference it, however, they may not be able to assist now if you are not paying - that support system is mainly only for account log on issues.
Thank you, Mark. I appreciate your response. I will try this - I did not want to stop paying, so maybe they'll be kind!!
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