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cmiarshvac's avatar
cmiarshvac
Helpful | Level 7
2 years ago

How do admins of orgs using Dropbox for Business support end users with syncing issues?

This is a general question for admins in organizations using Dropbox for Business.  How do you support users who are having Dropbox syncing issues on Windows endpoints?  I have been creating a screen...
Account Settings
desktop
dropbox business
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey cmiarshvac, thanks for posting here today! 

 

If I understand this correctly, it sounds like you're referring to other team members and their devices, right? 

 

Would you like to let me know about your device structure, and how that report would work on your end? For instance would it be a report that you can locate through the admin console, about other members' devices, and their issues, or something different? 

 

Let me know more! 

cmiarshvac's avatar
cmiarshvac
Helpful | Level 7
2 years ago

Megan This is a concept. I was thinking a section in the Admin Console called "Devices" where an admin could see the sync status of all the connected devices.  This is a starting point when someone calls for support regarding a file that is "not in Dropbox". 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey cmiarshvac, thanks for this suggestion!

     

    I'll make sure to pass your feedback along to our team.

     

    Let us know if you need anything else!

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