Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

NicholasDias's avatar
NicholasDias
Explorer | Level 4
3 years ago
Solved

Armazenamento Dropbox Business

Boa noite, tenho um painel atualmente Dropbox Business Advanced com 7 licenças pagas, e menos de 50TB de espaço, desde semana passada tenho conversado via chat, email e nada de adicionarem mais armaz...
Contas e faturas
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi NicholasDias,

     

    Thanks for your input here. Let me clarify how storage works on advanced teams, and the issue you may be running into.

     

    Advanced users are granted as much storage as they need. Space is automatically added up to 25 TB. After reaching 25 TB, Advanced users can contact support to raise their quota, which you have done.

     

    There is currently an issue affecting some users in which large quota increases cannot all be granted at once. Our engineering team is currently investigating.

     

    You can reply directly to the email you received from our support team for further assistance with your storage quota. I can’t assist with account-specific issues here on the community, but I would be happy to answer any additional questions you have!

     

    Regards,

    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi NicholasDias,

 

Thanks for your input here. Let me clarify how storage works on advanced teams, and the issue you may be running into.

 

Advanced users are granted as much storage as they need. Space is automatically added up to 25 TB. After reaching 25 TB, Advanced users can contact support to raise their quota, which you have done.

 

There is currently an issue affecting some users in which large quota increases cannot all be granted at once. Our engineering team is currently investigating.

 

You can reply directly to the email you received from our support team for further assistance with your storage quota. I can’t assist with account-specific issues here on the community, but I would be happy to answer any additional questions you have!

 

Regards,

Ben

  • NicholasDias's avatar
    NicholasDias
    Explorer | Level 4
    3 years ago

    Thanks for the feedback Mr. Ben, chat delayed this type of warning unfortunately not all resolved anymore.
    Good week.

     

    ________________________________________________________

     

    Obrigado pelo retorno Sr. Ben, chat atrasou esse tipo de aviso infelizmente, no mais tudo resolvido.
    Boa semana.

About Faça uma pergunta

Node avatar for Faça uma pergunta
Encontre respostas nas conversas iniciadas por outros usuários. Se não encontrar o que está procurando, faça uma pergunta.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!