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Forum Discussion

xyz2023's avatar
xyz2023
Explorer | Level 3
3 years ago

Can I change the sender name when sending over a signature request?

When I send documents to get e-signed, the recipients get an email that shows the sender name as just my first name, with all lower case letters.  How do I change this? (It's my work account, so look...
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey xyz2023 - sorry to hear about this.

 

When you say it's your work account, could you clarify what plan you're on at the moment? 

 

Could you maybe send us a screenshot of how it looks like so that we can have a visual too?

 

Also, are you using the Dropbox Sign product to send your docs for signatures or a 3rd party app/app integration? 

 

Any additional information is more than welcome!

  • xyz2023's avatar
    xyz2023
    Explorer | Level 3
    3 years ago

    Hi! Yes, I'm using DropBox Sign (no 3rd party) - it's the free version. I sent out a request for signature to a client and the email they received had only my first name in all lower case as the sender.  But when I look in my settings, my full name is listed, with proper caps.  (Sorry, I can't really send a screenshot b/c it has confidential client info on it?)



     

    • xyz2023's avatar
      xyz2023
      Explorer | Level 3
      3 years ago

      It may be pulling my first name in lower case from my email address (my email is firstname@company etc)...? But not sure why only that would show up as the sender? (It's not showing the whole email address, which would at least be better!) 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi xyz2023, I see, thanks for letting me know! 

         

        Would you be okay if I was to send you an email, in order for us to have a closer look into this?

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