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Jo1Sy's avatar
Jo1Sy
Helpful | Level 5
3 years ago
Solved

Cancelling a Dropbox Sign subscription

I don't see a way of cancelling a Dropbox Sign subscription on the Dropbox Sign home page under Profile, nor is it possible on the Dropbox home page under 'Settings' --> 'Plan'.  I hope someone can...
cancellations
  • Jo1Sy's avatar
    Jo1Sy
    3 years ago
    I finally succeeded in canceling my subscription.
    I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jo1Sy, thanks for joining our Community and happy Friday.

 

If you haven't already reached out to our support team about this, may we reach out via email from our end to have a further look internally?

 

If you did get in touch with our support team, please let us know your ticket ID so we can look it up in our system.

 

Thanks!

  • Jo1Sy's avatar
    Jo1Sy
    Helpful | Level 5
    3 years ago
    I finally succeeded in canceling my subscription.
    I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I'm glad to hear it's sorted now and thanks for your feedback as well Jo1Sy 

       

      Let us know if you have anything else to add. 

      • Jo1Sy's avatar
        Jo1Sy
        Helpful | Level 5
        3 years ago
        I finally succeeded in canceling my subscription by logging into my (old) Hello Sign account and doing it from there.
        It’s high time Dropbox sorted this issue out and allow users to unsubscribe from either their Dropbox or Dropbox Sign websites… and not via a defunct Hello Sign website.
  • geob's avatar
    geob
    New member | Level 2
    3 years ago

    I cannot find any way to cancel this DropBox sign subscription and just noticed the charge when i received my AMEX bill.  After reading all of the threads from others with the same issue this is a universal problem.  Why is Dropbox making this so difficult and only offering a solution through email after receiving a complaint?  This is obviously a huge problem and I can only guess that others are being taken advantage because a resolution is not simple at all.  This is why the government needs to intervene on these subscriptions that are next to impossible to opt out of.

    Please HELP!!!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi geob, you can contact the Dropbox Sign team regarding your refund request using this link. The team there will be able to assist further.

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