Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jo1Sy's avatar
Jo1Sy
Helpful | Level 5
3 years ago
Solved

Cancelling a Dropbox Sign subscription

I don't see a way of cancelling a Dropbox Sign subscription on the Dropbox Sign home page under Profile, nor is it possible on the Dropbox home page under 'Settings' --> 'Plan'.  I hope someone can...
cancellations
  • Jo1Sy's avatar
    Jo1Sy
    3 years ago
    I finally succeeded in canceling my subscription.
    I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
Jo1Sy's avatar
Jo1Sy
Helpful | Level 5
3 years ago
I finally succeeded in canceling my subscription.
I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I'm glad to hear it's sorted now and thanks for your feedback as well Jo1Sy 

 

Let us know if you have anything else to add. 

  • Jo1Sy's avatar
    Jo1Sy
    Helpful | Level 5
    3 years ago
    I finally succeeded in canceling my subscription by logging into my (old) Hello Sign account and doing it from there.
    It’s high time Dropbox sorted this issue out and allow users to unsubscribe from either their Dropbox or Dropbox Sign websites… and not via a defunct Hello Sign website.

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!