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Forum Discussion
dbxfaxisnotworking
9 months agoNew member | Level 2
Dropbox Fax is not working
Dear Dropbox Community,
I'm writing to express my extreme frustration and concern regarding the complete failure of Dropbox Fax. I've been a premium subscriber for three months, and during that time, I have not received a single fax. This is unacceptable.
Like many of you, I rely on fax services for important documents. The fact that Dropbox Fax is completely unreliable is not only inconvenient but potentially damaging. I've spent time and money on a service that simply doesn't work.
My attempts to resolve this with Dropbox customer support have been utterly fruitless. They offer only email support, which is slow and unhelpful, and they refuse to issue refunds for their non-functional service. This is a clear case of profiting from a service they are unable to provide.
Furthermore, I've seen reports of security breaches within the Dropbox system. This raises serious concerns about the safety and security of our sensitive information.
I'm seriously considering pursuing legal action against Dropbox for this breach of trust and the financial losses incurred. I believe that a company that collects money for a service it cannot deliver should be held accountable.
I urge anyone else experiencing similar issues with Dropbox Fax to share their experiences here. We need to collectively voice our concerns and explore all available options, including legal recourse, to ensure that Dropbox addresses this issue and compensates its customers.
Has anyone else experienced:
Complete failure to receive faxes?
Unresponsive or unhelpful customer support?
Concerns about security breaches?
Difficulty in recieving refunds?
Let's discuss our options and explore how we can hold Dropbox accountable for this unacceptable service.
5 Replies
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- Walter
Dropbox Community Moderator
Hi there dbxfaxisnotworking - thanks for bringing this to our attention and sorry to hear about the frustration this has caused so far.
While I can't really address your concerns, could you maybe let us know your ticket ID for your interaction(s) with our support team so that we can look it up in our system?
Let me know what you find and we'll take it from there.
- dbxfaxisnotworkingNew member | Level 2
My Ticket ID is 24893703
- Walter
Dropbox Community Moderator
Thanks for the ticket ID dbxfaxisnotworking
I was able to locate it in our system and I saw that the expert who was handling your request replied to you on Wednesday. Did you get the chance to see their response?
- jack1980New member | Level 2
Same issue here.. Have been paying for this service for a few years.. Never had an issue until taken over by Dropbox. Cancelling my services this month and looking for another product. Cant see team faxes, most faxes fail and the couple of faxes that get through take ages to send. Too bad, we are an IT company and were promoting this as a replacement for our customers - now we just deal with angry customers!
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