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robert84's avatar
robert84
Explorer | Level 3
21 hours ago

Dropbox Fax keeps saying that the country code I've added is wrong.

Trying to send a fax in dropbox fax, but get the error of incorrect country code. Even though the correct country was automatically detected. Trying to change the number to start with 00 instead of...
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
19 hours ago

Thanks for your post, robert84! 

Can you send me a screenshot of said error (while hiding your personal info), so that I can have a look?

Keep me updated.

robert84's avatar
robert84
Explorer | Level 3
3 hours ago

Thank you for your quick engagement Nancy​!

    • robert84's avatar
      robert84
      Explorer | Level 3
      3 hours ago

      Hi Walter!
      Yes, same in incognito and edge/chrome.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 hour ago

        Hey robert84, thanks for the additional info.

        If you go to your Admin App, scroll to the bottom of the page under the customer's account to check the outbound transmissions, does this transmission appear there? And if so, what's the status of the transmission?

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