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anonymous's avatar
anonymous
1 month ago

Dropbox Sign emails not being sent

And once again! I'm trying to send docs for esign but ONLY the cc emails are sent but NOT to the actual signers! After looking at community forum since that is the ONLY thing available shows that thi...
Dropbox Sign
emails
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey anonymous​, thanks for bringing this to our attention.

I completely understand your frustration, but we'll try our best to resolve this together.

Can you take a look at this article with some possibilities as to why email notifications from Dropbox Sign might not be received?

Especially possibility #3; can you please make sure your recipients have checked this?

Let me know what happens and we'll go from there.

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