Dropbox Sign emails not being sent

I think I got it sorted out. We have a DB account which we use from our devices (dropbox.home), NOT the DB website (.hellosign.whateverwhatever). Apparently, even with the overcharged price we're paying, we can no longer initiate docs for e-sign through our account, it can ONLY be done via the website version of DB. Once I figured THAT out and redid this ONE doc for e-sign, for the 11th time, my boss FINALLY received his email and was able to sign. So, we are now locked for a year (just renewed) but since we were charged for a 4th license, because of a sent invitation that was intended to be for 'sharing' only, NOT adding an additional user and that invite was never OPENED, ACCEPTED, OR USED, you charged us for it anyway. Between being charged for the additional license and the 2 days (THIS time) of severe aggravation on this e-sign error, and being forced to use the community form for any kind of help, instead of being able to call a number for help from the actual company we are paying this ungodly amount of money to, we now have a year to research other options and find a totally different resource because THIS is no where near being worthy of the amount of money we paying. There's snags and occasional issues versus the services we signed up for vanishing and now feeling very ripped off. I've come to learn, just this week, that it is predominantly the latter. Thanks though.