Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

CG94's avatar
CG94
Explorer | Level 3
3 years ago

Error when trying to send Dropbox Sign signature request

Dear Community,   While I try to send a file for signature I receive below request Can’t send the request Something went wrong and we weren’t able to process the signature request at the moment...
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey CG94, thanks for bringing this to our attention.

 

Have you tried from a different browser or a private browsing window, to see if you get a different behavior?

 

Let me know how it goes.

lnappa's avatar
lnappa
Helpful | Level 5
3 years ago

Hi,

Since yesterday I am facing the same issue, having used this great solution for over a year without problems.

Document is an uncomplicated text five page word document. I sign immediately, additional five persons to sign one page and signtures on the others.

I have tried different browsers and different computers without any joy, same error.

Anyone been able to find a solution?

Thanks a lot

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!