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Forum Discussion

CG94's avatar
CG94
Explorer | Level 3
3 years ago

Error when trying to send Dropbox Sign signature request

Dear Community,   While I try to send a file for signature I receive below request Can’t send the request Something went wrong and we weren’t able to process the signature request at the moment...
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

HI lnappa, I'd recommend getting in contact with the Dropbox Sign support team directly for further assistance.
 

They would be better placed to assist you on this matter.

lnappa's avatar
lnappa
Helpful | Level 5
3 years ago

Hi,

The support team tipped me to remove two factor authentication (2FA), and when examining this, I noticed in Dropbox configuration it was set to OFF, while 2FA still was in operation - oddly enough. I switched 2FA to ON and afterwards managed to sign a document without errors. Maybe this can help others experiencing the problem and the Dropbox Team can have a look at the odd behaviour? 

Thank you very much for a very useful product.

Lars

  • Melissa Miller's avatar
    Melissa Miller
    Explorer | Level 4
    3 years ago

    Where do you see the two factor authentication (2FA) at so I can look to see if that is my issue.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Melissa Miller, welcome to our Community! 

       

      Would you be able to share some additional info, and let me know what exactly you wish to achieve here? 

       

      Keep me posted!

      • Clwenner's avatar
        Clwenner
        Explorer | Level 4
        3 years ago
        I wanted to know how to clear the error
        Thanks!

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