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NStephens's avatar
NStephens
Explorer | Level 3
3 years ago

Expired link on Dropbox Sign. Why?

Why would my customer I sent a link to sign a document see a message that the link is expired? I just sent the link and I am still able to click on it and it opens.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NStephens, happy Wednesday! 

 

When did you create the Sign link of the document that you then sent to your customer? Have you tried creating a new one, by any chance? 

 

Let me know more, and we'll take it from there!

  • NStephens's avatar
    NStephens
    Explorer | Level 3
    3 years ago

    Hello - any ideas on this? I just had another customer have this happen to them, yet many others can use the link with no problems. 

    • NStephens's avatar
      NStephens
      Explorer | Level 3
      3 years ago

      The link was created last month, I do not want to delete - many customers use it with no problems

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi NStephens, can you try to access the link via an incognito tab on your browser, and send me a message of the error you see there?

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