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alexdimberg's avatar
alexdimberg
Helpful | Level 5
2 years ago
Solved

Fields are grayed out and getting an "unavailable" error when trying to use a template I created

I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?
Dropbox Sign
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

     

    I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

jenmsherm's avatar
jenmsherm
New member | Level 2
7 months ago

Has there been a solve for this? I'm having this same issue and cannot fix it. I've tried incognito browsers.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey jenmsherm, I can see that Walter replied to you on your other thread here, so make sure to check his answer.

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