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CCC3's avatar
CCC3
Explorer | Level 4
2 years ago

How to delete a signed document on Dropbox Sign?

Hi, 

 

How can I delete a signed Dropbox Sign Document?

In HelloSign, I was able to freely delete a pending or signed document, but after the Dropbox Sign transition, I cannot do that anymore.

 

If Dropbox Sign does not have this functionality, how can I transition back to HelloSign?
This link doesnt seem to work anymore: https://app.hellosign.com

4 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi CCC3, thanks for bringing this to our attention.

     

    Could you clarify exactly how you're accessing this document on your account? Is this from Dropbox Sign, or from the Signatures page?

     

    This will help me to assist further!

    • CCC3's avatar
      CCC3
      Explorer | Level 4
      2 years ago

      Hi Jay,

       

      There is only one way for me to access the signatures page.
      Here: https://www.dropbox.com/signatures

      and as you can see, there is no Delete option.

       

      Before I turned off MFA on HelloSign, I could still access the HelloSign dashboard and delete signed, pending, draft documents.
      See below for an example of the HelloSign dashboard.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter further on their end.

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