Forum Discussion

THL1's avatar
THL1
Explorer | Level 3
2 years ago

I can only send Dropbox Sign reminders once an hour

Hi,   I keep getting an error when trying to send reminders in Dropbox Sign saying I can only send to the recipient once per hour despite the fact I haven't sent them any reminders earlier in the...
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi THL1, thanks for bringing this to our attention.

 

What plan are you currently on according to this page?

 

This will help me to assist further!

  • THL1's avatar
    THL1
    Explorer | Level 3
    2 years ago

    Hi Jay,

     

    Thank you for your reply. I have a Dropbox Essentials subscription. I only use the Dropbox Sign function so I can send contracts and documents to clients to sign.

     

    Kind regards,

    Jo

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey THL1, I hope you don't mind me jumping in here, but can you recreate the issue and send us a screenshot of the error, so we can have a visual?

      • THL1's avatar
        THL1
        Explorer | Level 3
        2 years ago

        Hi Hannah,

         

        Apologies for the slow response. The error had stopped so I was unable to grab a screenshot, until today when it did it again:

        I hadn't sent any reminders out today to any of the names showing in the error.

         

        Please could you let me know if this is something that I'm doing wrong or whether this is a system glitch?

         

        Thanks, Jo

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