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Yaseen2's avatar
Yaseen2
Explorer | Level 3
4 months ago

I'm unable to upload files on Dropbox Sign

I’m currently experiencing an issue with Dropbox Sign that’s preventing me from uploading any documents intended for customer signatures. (PDF or any others)

Whenever I attempt to upload a file, the platform gets stuck on the “Uploading” screen with no progress. I’ve tested this across different file types and formats, and the issue remains the same.

To troubleshoot, I’ve already:

  • Tried uploading multiple different files
  • Switched to a completely different browser
  • Cleared all cookies and cache

Despite these steps, nothing is uploading.

I need this resolved as soon as possible, as it’s causing significant delays in sending documents to our customers.

Please advise urgently on the next steps.

Dropbox Sign
upload

3 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi Yaseen2, thanks for messaging the Community.

    Could you let us know what plan you're currently using when accessing Dropbox Sign?

    How large are the files you're trying to upload to the site?

    Any other info or screenshots, while hiding any personal information, would be helpful.

    • Yaseen2's avatar
      Yaseen2
      Explorer | Level 3
      4 months ago

      Hi Jay​ The file I’m trying to upload is a standard PDF, sized at 237KB. This is the same type of document I upload daily using Dropbox Sign, so there’s nothing unusual about it. I’m currently on the Essentials plan.

      However, when I attempt to upload, the system just displays “Uploading File...” and doesn’t progress beyond that — it remains stuck on that message without completing the action.

      I’ve also tested other PDF files and different file types, and the issue persists across all of them.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Thanks for the information, as you've already tried several troubleshooting steps, in order to look into this matter in more detail, I'd recommend contacting the support team directly while logged into your Essentials account for them to investigate further.

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