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damianohm's avatar
damianohm
New member | Level 2
6 months ago

Not receiving the password reset link to reset my Dropbox Sign password

Hi there, I am trying to get access to my Hellosign account that I have been using on my phone.  I have tried adding the domains and IP addresses to my Google Workspace to whitelist them ...
Dropbox Sign
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey damianohm, thanks for reaching out to us and sorry to see that you're having this issue.

I wasn't able to locate your ticket with the Dropbox Sign team, can you please send it to me, so I can take a look?

Have you also tried using a different browser for the process to see if it helps at all?

Thanks.

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