Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

mellylouc's avatar
mellylouc
New member | Level 2
9 months ago
Solved

Possible scam email sent directly from noreply@mail.hellosign.com

Hello! This morning I received a strange email from noreply@mail.hellosign.com and it was for a signature for a subscription for Geek $quad(?). It's $399 USD and I have no idea what this service woul...
Dropbox Sign
emails
security
  • Jay's avatar
    Jay
    9 months ago

    Hi mellylouc, thanks for bringing this to our attention.

    I've removed the image for your own privacy and security.

    I'd recommend forwarding this email directly to abuse@dropbox.com in order to report this to the appropriate team for them to take action on it.

    If you have any further queries, feel free to message back.

JLL68's avatar
JLL68
Explorer | Level 3
6 months ago

I received the same email this afternoon.  As soon as I spoke to the person, I knew it was a scam.  Dropbox, you need to address this ASAP before people lose money.  They said I was going to be charged $588 if I don't cancel my order from Dropbox in 24 hours.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey JLL68 - thanks for the additional report. 

    Did you send an email to abuse@dropbox.com as Jay suggested? 

    • JLL68's avatar
      JLL68
      Explorer | Level 3
      6 months ago

      No, but I will soon.  Thank you.

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!