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Ray White Manurewa's avatar
Ray White Manurewa
New member | Level 1
12 months ago

Some downloaded signed documents have black boxes covering the signatures

We are finding that on various of our agents accounts the odd document when downloaded is covering some of the signatures with a black box. Has anyone else had this happen and how did you fix it? Won...
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Ray White Manurewa, thanks for letting us know about this.

Would it be possible to send us a screenshot of this? Of course, please make sure to hide any personal info.

Also, do you see the same thing when downloading the documents from other browsers or from private browsing windows?

Let me know.

  • Ray White Manurewa's avatar
    Ray White Manurewa
    New member | Level 1
    12 months ago

    Hey Hannah, 

    Please see  below snips of the boxes showing. 

     

     

    We are finding this issue is occurring across multiple devices and different browsers. As a few of our agents have had this occur at random and one account almost every time. 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Thanks for the screenshot, Ray.

      Do the documents look fine when previewed within Dropbox, before you download them?

      • Ray White Manurewa's avatar
        Ray White Manurewa
        New member | Level 1
        12 months ago

        Hey! 

        Yes they look fine when viewed in Dropbox however when downloaded it is showing as black boxes only over one persons signature/initials on the document the others all show fine. 

        It is typically the first signature on the form that ends up blacked out. 

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