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Status:
Closed - Inactive
Enable create and rename folders/files on MacOS Dropbox application for admin users
After a recent dropbox update, at the top level, admin users are unable to create and rename files on their desktop dropbox application for Mac users (OS version: Sequoia 15.3.2).
This slight chan...
Hi DBoxTips
First of all, thank you for even offering a suggestion.
It is a Dropbox Business account. I followed your instructions and currently the setting for “Top-level content management” is set to 'Everyone'.
Do you think setting it to 'admin only' will have the desired effect in terms of what I am looking for?
Just to share with you, the update that caused this change is really making a quite simple and effective workflow cumbersome and frustrating.
Anyways, I am welcome to any additional potential solutions that you could offer.
Thank you,
Here is what I would do. I would try switching between the two ("Admin only" and "Everyone") and let the change get propagated to the Dropbox app on the desktop. The way Dropbox implements this on the desktop is via local folder permissions.
So first change it to "Admin only", quit Dropbox on your Mac and start it again. After Dropbox finishes starting, I would go to the Dropbox folder in Finder and try to create a folder.
Then change it back to "Everyone", quit Dropbox on your Mac and start it again. When Dropbox starts, as part of the startup it gets the settings for "Top-level content management" from the Dropbox servers and it should then update the local folder permissions for the Dropbox folder accordingly. I would go to the Dropbox folder in Finder and try to create folder.
Could you give that a try and see if it makes any difference? Additionally, could you hover on the Dropbox icon in the menu bar and let me know the version of Dropbox? I will try using that same version and my Dropbox Business account and see if I could reproduce the issue that you are seeing.
Thanks,
Andrew (DBoxTips)
I tried the steps you mentioned and unfortunately it didn't make a difference. There was a brief moment when my Dropbox app was restarting after I had switched it from 'admin only' to 'everyone' . It got me excited but after it was done restarting it went back to removing top-level permissions on the admin account on the mac Dropbox app.
Here is the my dropbox version: Dropbox 221.4.5365.
Also, here is my Mac OS details:
-Chip: Apple M1. macOS: Sequoia 15.3.2.
Thank you,
m_edina_2025Thank you for the details. Trying to reproduce on my side and will report back here.
Andrew (DBoxTips)