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m_edina_2025's avatar
m_edina_2025
New member | Level 2
9 months ago
Status:
Closed - Inactive

Enable create and rename folders/files on MacOS Dropbox application for admin users

After a recent dropbox update, at the top level, admin users are unable to create and rename files on their desktop dropbox application for Mac users (OS version: Sequoia 15.3.2). 

This slight change has made it more of a hassle to use the desktop app, it makes it appear obsolete to be honest. My team needs a number of folders to created frequently as we get new cases quite frequently. After the new update, as the admin user, I have to navigate to my web browser in order to create a folder and then come back to my desktop app to add all the relevant documents into that folder. If I make a mistake in the name of the folder, I can't change the name of the folder I have to go back to web browser, find the folder and then change it from there. 

It is such that even as an admin user on my computer, when I go to unlock the folder at the top level to give me read and write access, it automatically switches back as it is something that has been enabled from the software and not the user end. 

I could see the justification for having this restriction for non-admin users but for admin users whose job description requires the creation and modification of top level files, it has added an additional step in work flow that is cumbersome. 

In the past, all these could be done directly from the desktop app. 

I would like to request that the feature be put back as it was. The new change is not user friendly at all. 

11 Comments

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago
    Status changed:
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