HEIC File Format not accepted for uploads to DropBoxSign

I’m very aware you don’t support HEIC file types and we are VERY surprised you don’t as ALL iPhones take pictures with that format now - by default. So, when we send someone a DropBoxSign document that requires them to take a picture of their ID and attach that to the document it rejects their image. Most people don’t have capability to change a photo they take on their phone from HEIC to PDF format.

Most people don’t know how technically. So, my question is WHEN will you be adding the HEIC as a support file type to upload? Your system is outdated by not allowing this new file type to be used and forcing people to use PDF or older non efficient formats like .jpeg. When will you get up to date with your system?

We won’t be able to continue to use your system if you don’t update it to allow HEIC files as its causing too much stress for our teams when we send out documents that ALL require them to take a picture of their ID using their phone.