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Re: AirDrop broken on MacOS Ventura

AirDrop broken on MacOS Ventura

Styline
Helpful | Level 7
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I'm using MacOS Ventura and I can't receive files via AirDrop anymore.

My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotlight Search is broken and now also I can't receive airdropped files anymore. They are sending but afterwards they are just nowhere to be found on the hard-drive. It's quite the mess.

@DropboxTeam: It would be highly appreciated if you can expedite looking into resolving the issues on Ventura!

98 Replies 98

Mostyn
New member | Level 2
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Hi Walter,

 

I've tried this several times and can't get it to work. I've verified that airdrop works when backup is not selected. Could it be my version of DB?

I'm on Ventura 13.0 with Dropbox v174.3.5690

Megan
Dropbox Staff
Go to solution

Hi @Mostyn, can I send you an email, in order for us to have a closer look into this?

 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Mostyn
New member | Level 2
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@megan Please do! Thanks!

Megan
Dropbox Staff
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Hi @Mostyn, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Ryekee
New member | Level 2
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It's May now but still broken

nilsko
New member | Level 2
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This update makes absolutely no sense, who in their right mind would want to backup their entire computer on Dropbox?

Your suggestion to remove the backups helped, now it works! Thanks a million.

Hiroaki_05
Explorer | Level 4
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Hi, I've tried this and worked for just a week and now it's broken again... this is frustrating! 

tooontime
Explorer | Level 3
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I am a user of MacOS Ventura 13.4. I have tried the Disable Dropbox method; restart the Dropbox app and the back up again per Walter's suggestion. Still the Airdrop won't work. Anyone else have any luck making Airdrop work. It's May 25th, 2023.

Hannah
Dropbox Staff
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Hey @tooontime, sorry to see you're having this issue.

 

Can you try again and this time, disable backup and during the process, choose to "Keep content in folders on this Mac".

 

Once the process is complete, restart your computer and then re-enable backup, if you want. 

 

Let me know how that goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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tooontime
Explorer | Level 3
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Thank You! Hannah! It works and i am happy with this. 

::
I probably won't Backup my Entire Mac book or Download Folder under Dropbox again. It took a long time to disable the Mac Back up. I have 15 GB in this folder and i can manage this much storage in my hard drive. and will move some out of download to keep it clean and light.  All of my document and files are in DB and GG Drive. the only thing in my HD is Download files. 

I will just move files around and drop them in DROPBOX like i normally do anyway; be selective. 

 

Thank you. 

 

a follow up question:

1. So it's the Dropbox Cloud Back up for Mac/download folder INSIDE DB cloud back-up is the issue. Why does it cause the problem now? I've used DB for years and been very happy, until i updated the NEW DB and   DB moved the folder round. 

 

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