cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you want to work on being more organized, your productivity or you want to use AI to make your life easier, we’ve got something for you right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App not work on device Galaxy S23 Ultra

App not work on device Galaxy S23 Ultra

Eltary
New member | Level 2
Go to solution

Good day.
I purchased a Samsung Galaxy S23 Ultra device, and the dropbox application behaves very unexpectedly on it, I cannot use it. Below is a link to a video with details of the problem. The screen blinks and then nothing loads.

https://www.dropbox.com/scl/fi/m75dre15q5tpd60x1ymjk/Screen_Recording_20230915_114124_Dropbox.mp4?rl...

1 Accepted Solution

Accepted Solutions

Eltary
New member | Level 2
Go to solution

Your method didn't help. It helped to remove one of the devices, leave 2 out of 3, and then log in again.

View solution in original post

2 Replies 2

Jay
Dropbox Staff
Go to solution

Hi @Eltary, thanks for bringing this to our attention.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Eltary
New member | Level 2
Go to solution

Your method didn't help. It helped to remove one of the devices, leave 2 out of 3, and then log in again.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Eltary New member | Level 2
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?