App won't let me use without upgrading, it thinks I have more than 3 devices.

[Marj5]

I reset my computer.  When I tried to download the app, it prompted me to buy the upgrade.  It thinks this is now a 3rd device.  Now what can I do besides paying for the upgrade?

[Walter]

Could you send us a screenshot of those options so that we can have a visual too @Marj5? 

[Rich]

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@Marj5 wrote:

What it shows in "exit the application" is not the choices I get.  I can only pin or unpin it.

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You're clicking the wrong icon. You need to right-click on the icon in your system tray on the bottom-right corner of the screen (near the clock). It's separate from the icon on your task bar.

[Marj5]

Got it to download, but now it just won't open.  Talking to Megan about it.  

[Marj5]

There's no dropbox icon near the clock.  The arrow up doesn't have it in there, either.  

[Megan]

Hey @Marj5, you mentioned that the app was downloaded. 

Just to make sure we're on the same page here: have you managed to install it too? 

I'm just clarifying, because it's rather odd that you don't have the icon next to your WiFi on your menu/task bar. Have you tried the offline installer too?