Can't Right Click on Dropbox icon Win10 in Notification area

[DaveA68]

This problem has not been resolved... I Just installed latest Dropbox version on a clean Windows 10 Install Build 1803. Can't right click on the notification icon unless I drop text scaling to 125% from 150%. I have 4K monitors and 125% is too small for me to use. Soooo.... Dropbox support, please fix this issue.

[Mark]

Which version?

[Lusil]

Hey there @DaveA68, thanks for posting your question in the Community. Welcome aboard! 

In order to have a better understanding of your concern, could you please clarify if you are referring to the Dropbox desktop application or the Dropbox website, & also provide us with a screenshot of what you’re seeing?

Thanks in advance for your cooperation, and I look forward to hearing back from you!

[DaveA68]

Sure... Yes I am talking about the Desktop App. 

[DaveA68]

I am at work so I can't get you a screenshot... But all that appears its that the icon located in the icon tray in the lower right is greyed out. If I right click on it, nothing happens. If I hit CTRL-RIGHT CLICK then the menus pop up as they normally do.  If I drop the Screen Scaling down to 125% from 150% the icon begins working again normally...

[Lusil]

Hi @DaveA68, thanks for your reply on this & for clarifying the steps you take. Much appreciated!

Could you please confirm if you are having this issue with any other program on your taskbar? Also, could you verify if you have physically connected your mouse to your device in question, or if you’re logging in through a remote session?

Thanks in advance, and I look forward to hearing back from you! 

[DaveA68]

No All other programs look ok... I know because I use right click to close them like Skype for example or to open antivirus panel etc.

Funny thing is that if I RDP into the machine (Remote Desktop) then the Icon Works normally. I assume thats because it is using less than 150% Scaling.

Working locally is the problem.

[Lusil]

Hey @DaveA68, thanks for your prompt response to this & for the additional info. 

This seems like something where I’d recommend getting in touch via email with our specialist in order for them to review. You could either let me know if you’d prefer to be reached out directly via email, or you could go ahead & submit your concern via https://www.dropbox.com/support . 

Let me know of any updates on the matter. In the mean time, have a lovely day ahead! 

[DaveA68]

Ok! I'll do that... If you can ask them to contact me via email that would be great! Thanks.

[Lusil · Accepted solution]

Hi @DaveA68, thanks for your prompt response here.

As per your request, I let one of my colleagues know & I can see that you're in communication with them - cool! 

Let me know if you have any other additional questions here, and I’ll make sure to get back to you as soon as possible. Thanks!