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Hi there @cmrcmr,    To ensure that you have the files you need when you need them, Dropbox syncs them across the website and any other connected device. As such, in order for the file to be correctly updated, it needs to be synced completely.    You can see the syncing status of a file from the icons: files that have synced will have a green icon with a white check-mark , and files that are still syncing will have a blue icon with spinning arrows .    I hope this helped to some extent!  ... View more

Thanks for the swift reply, @bikerchick3499.    I’d recommend giving it a try for troubleshooting purposes nonetheless as each case may be different, but if you’re still experiencing the same behavior after reinstalling it, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible.    Let me know of any updates! ... View more

Thanks for the description on this - it was quite clear, I’d say.    As a first step, could you please try reinstalling the desktop app ? Maybe that will do the trick.    To do this, first make sure you save and quit all programs that access files in the Dropbox folder. Then:  Download the newest version . Stop Dropbox (if needed): Click the Dropbox icon that’s next to your computer’s clock.  Click on the gear icon in the Notifications panel. Select Quit Dropbox. From there, if it’s a Windows OS: Uninstall the Dropbox desktop app.  When the uninstall finishes, reboot your computer to make sure the uninstall is complete. Reinstall the desktop app. If it’s a Mac OS: Delete the app from the Applications folder (you may need to provide your computer password in order to perform this action). Reinstall the desktop app. Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar. Let me know how it goes! ... View more

Thanks for your screenshots, @RobJJ! They definitely give a better visual understanding of what you’re seeing.    Since the error doesn’t seem to be coming from the mobile app but through the third party app in question, I’d recommend contacting them as they may be able to give some more insight on this.   In any case, please let me know of any updates on this or if you have any further questions, and I’ll make sure to get back to you as soon as possible. Cheers!  ... View more

Hey again @dbologna04,    Initially, please bear in mind that cancelling your subscription does not delete your account. Instead, you downgrade to a Basic account and you continue to have access to your files and folders.    However, please note that upon downgrading to a Basic plan, should your account exceed the storage limit, no files will be deleted, but syncing will stop. This means that new files added to your Dropbox won't sync to other computers or be available on the website until your account is under this storage limit or you upgrade again. You can find more info on how to upgrade here . Furthermore, you mention: @dbologna04 wrote: Is there a way to download all my dropbox content in one go onto a harddrive? In general, you can download the contents of an entire Dropbox folder from the website , as long as both of the following are true: The folder is less than 20 GB in total size. The folder has fewer than 10,000 total files. If those requirements are not met, you can download in smaller batches (as you also mention) or you can install the desktop app which will create a Dropbox folder locally on your computer and place all your files and folders inside it .   Don’t hesitate to give me a nudge if you have any other questions! ... View more

Hi there @Liberty4Ever,    In general, when attempting to create a shortcut for a folder from one location on your computer to your local Dropbox folder, it won’t sync as a folder on the website. More precisely, the shortcut will work for you on your computer but it will be sync ed as a shortcut file . You can check out some more info on this in this thread discussed by @Walter and @Sanchez.   I also wanted to mention though that what you could try is to move your data into the Dropbox folder and then create a symlink where it was previously located. That way, the symlink is outside of the Dropbox folder and the actual data syncs in your Dropbox. However, I’d recommend having a look at this article (step 7) for more relevant info.    I hope this helps to some extent! ... View more

Hey there @bikerchick3499,    Could you please elaborate a bit on this? For example: Are you referring to notifications shown through the desktop app, the mobile app, or the website? What are these notifications in regards to - space, syncing, sharing, or any other updates? Any additional info and screenshots (without personal info) would be very helpful.    Thank you in advance! ... View more

No worries @RobJJ, thanks for the additional info on this.    Hmm. Although it doesn’t seem to be an error generated by the Dropbox mobile app, to ensure troubleshooting, could you please provide me with a screenshot (without any personal info) of the error? You can do so from one of the following options:   ... View more

Thanks for confirming that for me @Michael55, much appreciated.    When you have any additional info on this, please don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thanks again!  ... View more

Hi there @dbologna04,    In general, if your new billing country uses the same currency, you can simply update your billing info and change your country .    However, since you mention that you’re using a different currency, to change it, you must cancel your current subscription and re-subscribe using the new billing address.   I hope this helped, but let me know if you have any further questions! ... View more