About Lusil

Lusil

Hey @JorgXMcKie, The first thought that comes to mind is that the desktop app in one of the devices isn’t running. Could you please check if you can see the Dropbox icon on your system tray or menu bar ? If you don’t see it there, try manually relaunching the desktop app: Windows: Click the Start menu, then click Programs , then find and run the Dropbox app. Mac: Open the Applications folder, then find and run the Dropbox app. Linux: Click the Applications menu, then open the Internet folder, then find and run the Dropbox app. If you do see it, could you please send me a screenshot (without any personal info) of what the Dropbox icons read when you hover over them? Let me know what you find!

Lusil

Hi @geoknott, Due to account-specific info required on this, we’d have to move this discussion to email. As such, I’ve located your ongoing discussion with a member of my team and have passed your comments along. I can see that they replied to you, so please check your inbox for their latest message. Thanks in advance!

Lusil

Hey there @cmcardle, Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan. However, for security reasons, phone tech support can only be contacted by the team admins . If you’re not sure who the admin of the Business team is, you can find them as outlined in this article . You can also find the support options and expected response times for your plan here , and if you’re not sure what subscription you’re on, just navigate to your Plan tab . Hope this helped to some extent!

Lusil

Hey @Fiskern, if your photos continue to be automatically uploaded when you connect your mobile device to your computer, can you try changing the AutoPlay Settings? You can do this by: Clicking on the Dropbox icon in your menu bar or system tray . Going to the gear icon. Selecting Preferences… Navigating to the Import tab. You should have an option regarding your AutoPlay Settings in the Camera Uploads section Let me know if this helps!

Lusil

Hey @phartypants, could you please clarify if you’re previewing from the website or the desktop app?

Lusil

Hey @Mamee86, could you please provide me with some additional info? For example: Are you trying to export the file directly or are you sending it as a link? Have you tried exporting it locally to your device and then sending the file through the third party app? Could you also please let me know the exact steps you follow that result in this behavior? Thanks in advance!

Lusil

Hi there @Sylvia W.4, Currently, there isn’t a way to log into different Dropbox accounts through the desktop app on a computer device but, nonetheless, I’d recommend checking this article out for more info. Hope this helped to some extent!

Lusil

Glad to hear that it’s working as normal, @Coombsy_CCS. But, yes, if the issue does occur again, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible.

Lusil

Hey @Emily9, You can delete and restore files in a shared folder if you’re the owner or if you have editing rights . If you’re not sure what your permissions are, you can check it out by: Sign in to the website . Go to the Files tab. Locate the shared folder and hover over it. Select the Share button that appears on the right-hand side. Find your email address in the list of users who have access to the shared folder, and on the right-hand side it should either say Owner , Can edit , or Can view. Please bear in mind that files that you remove will be removed for every other member, as changes to content in the folder are reflected for all. I hope this helped clarify matters a bit.

Lusil

Hey @Beardbuster, from what I understand, you’re referring to camera uploads. If so, please note that the camera uploads feature uploads only photos that are located in the “Camera” and "Screenshots" folders of your device's storage. As such, if you’d like photos that are located elsewhere on your mobile device, you can manually upload them . Furthermore, if you delete a photo from either one of the folders in your Gallery app, then it will only be removed from your device’s storage and not your Dropbox account, since it’s outside of the mobile app. If I’ve misunderstood something or you have any other questions, don’t hesitate to get back to me. Thanks!

About Lusil

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