About Lusil

Thanks for getting back to me on this, @lwhitton.    If it’s missing from their Dropbox folder, they can initially check if the folder is selectively synced , as well as ensuring that they don’t have any incompatible characters by running a bad files check . Finally, rebooting their computer may do the trick.    If all of this comes to a dead-end, I’d kindly recommend that they contact our Support team via email due to account specific info required so as to further investigate.   In any case, let me know how it goes!  ... View more

Hi @Bsimon, you can find more info about deleting files here and, if you have any shared folders that you’d also like to remove from your account, you can check out this article .    I hope this helped!  ... View more

Hey @robertmecionis!   I’d kindly recommend checking this article out for more info and relevant steps. If you encounter any trouble or you have any questions, don’t hesitate to get back to me.    Let me know how it goes!  ... View more

Hi there @EdmundArchTech!   As a first step, in either one of the accounts, could you please check if you’re able to see the shared folder in question in your Sharing tab ? If you do, are you able to add it ?   If you don’t: Could you please check the amount of space you have on your personal account by navigating to the Plan tab ? Do you have enough space for the shared folder? Could you also please ensure that the sharing permissions set by an admin of your team of your other account allow you to add the shared folder ? Let me know of any updates!  ... View more

Sorry to hear that, @Bendik_Gill.    Have you by any chance tried an advanced reinstallation ? Maybe that will do the trick.    Let me know how it goes! ... View more

Sorry to hear that, @vilms.    Initially, it looks like the photo you have included in your Paper doc is unavailable for preview, which would explain why you’d get an error.    However, the photo looks like it’s linked to another website or third party app, is that right? If so, could the photo be unavailable from their end?    Could you also let me know if the behavior you experience persist when you sign out of your account and if it occurs for other users as well?   Let me know what you find! ... View more

Hey @Romul, for privacy reasons, I’ve removed the email address you mention in your post. For additional security purposes, I’m only able to directly contact the email address that is associated with your Forum profile.    Having said that, I’ve sent you an email to the email address associated with your Forum profile, so as to further investigate. Please check your inbox for my latest message.   If you’re not sure which email address is associated, click on the Dropbox logo that you see on the top left corner of your screen, navigate then to the avatar that’s on the top right hand-side of your screen, and go to Settings. On the first tab ( General ) that you’re presented with, you should see the relevant email address.    Cheers!  ... View more

Thanks for the detailed reply, @Romul.    Hmm. I’d kindly suggest moving this discussion to email, due to sensitive and account-specific info that may be required so as to further investigate. In this case, I can contact you to your email address associated with your Forum profile. Would that be alright with you?    Let me know and I’ll make sure to get back to you as soon as possible.  ... View more

Hey @dropboxnewbie1, I’d be more than happy to help out!   @dropboxnewbie1 wrote: why is it if i erase them under document on my computer where they are listed under dropbox, they disappear from when I look for them under dropbox. Dropbox makes sure that you have the files you need when you need them. Syncing , one of the core features, keeps your files up-to-date across connected devices.    The desktop app on your computer syncs changes from your computer to the website and other connected devices. In other words, any files you add to the Dropbox folder on your computer sync with your Dropbox account.    However, please bear in mind that Dropbox only syncs the files that are in your Dropbox folder, not files outside of it, residing in other folders on your computer.    Any changes that you apply to content in your Dropbox folder, such as additions/edits/deletions, will be synced across the website and connected devices. For example, if you delete a file from your Dropbox folder, it will be removed from your Dropbox account.    If you’d like to remove a folder from your computer exclusively, but still keep it available on the website, you can selectively sync it, removing it from your device only.    @dropboxnewbie1 wrote: it says saving to dropbox in a little blackbox but they do not appear in dropbox, they do appear when i search my documents in windows, under the dropbox heading. Are you able to see any other files that you have in your Dropbox folder through the website , or is it specifically files that you save from your Gmail that you have trouble with?   @dropboxnewbie1 wrote: i then have to grab the file and drag it to the dropbox logo and that does not seem easier than simply downloading to my computer and then moving them over  Are any of these files being saved to another folder outside of the Dropbox folder, by any chance?   Thanks in advance for gathering this info for me! ... View more

Hi @mhaydalga!   The first thought that popped into my head was that you may be trying to share a subfolder or a file of an already shared folder - could this be the case?   If so, please note that you won’t be able to, since all folders inherit the sharing properties of their parent folders. In other words, if any folder higher in the hierarchy is shared already, its content cannot have its own sharing properties.   To be able to share the subfolders you'll need to unshare the parent folder and then reshare them (which would allow you finite control over who is a member of what folder in the parent folder) or share the content as a shared link .   If this is not the error message you’re getting, could you please provide me with more info and a screenshot of what you’re seeing (omitting personal info) so as to have a better understanding of your concern?    Let me know of any update!  ... View more