About Lusil

Hey @zonaarchi,  I just wanted to check: did this resolve the issue for you or are you still having trouble with previewing your thumbnails? Thanks in advance! ... View more

Hi @noumanmukhtar,  Welcome to our Dropbox Community! With Dropbox, all files you add to your account will be available online and to any other connected device. From there, any updates you make to them will sync and be applied throughout your account .  You can find more information about this here.  As for your second question, could you please elaborate what exactly you wish to achieve when you mention that you'd like to live stream? Thank you in advance! ... View more

Hi @AnuIlves,  Welcome to the Dropbox Community! We'd be more than happy to look into this with you. If you're still having trouble, as a first step, could you let me know if the files are located in a shared folder?  Also, are you by any chance using a similar third party app to sync or backup your files on your computer?  Let me know what you find! ... View more

Hi @adamoc,  Thank you for reaching out!  At first, the notifications panel on the desktop app should notify you about shared folders that have been added to your account.   If the notification you mention is a file in that shared folder, then that may be OS-based.  You may be able to find past notifications such as that one in the Windows Action Center (bottom right side) or in the Mac's Notifications (top right of your screen). I do understand how important this is for you though, and I'd be more than happy to pass your comments along to the dev team for future consideration.  Let me know if you have any other questions. Thanks!  ... View more

Thanks for getting back to me, @kvin.  In this case, it could be that  updating the DisplayLink drivers of the affected computer may do the trick.  Make sure to choose the correct version depending on the version of your Windows OS and then restart your computer. At this point you should be able to run the latest version of the Dropbox desktop application. Let me know what you find! ... View more

Thanks for getting back to me, @zonaarchi.  Ah, I see what you mean about the file names and the columns. No worries, I'd be happy to share this with our dev team for future consideration!  As for the thumbnails, could you also check if you're running the stable version of the desktop app  (81.4.195) by hovering over your Dropbox icon? Please bear in mind that a beta version can be recognized by the xx.3.xx, instead of the xx.4.xx. If you’re on it, it means that you've opted in to Early Releases in your account settings online. Let me know how it goes! ... View more

Hello @kvin,  Welcome to the Dropbox Community! As a first step, since the desktop app's startup may be blocked by a third party app like a security program, could you please temporarily disable your antivirus and ensure that  you've configured your firewall to work with Dropbox ? Let me know how it goes! ... View more

Hello @zonaarchi,  Thanks for sharing your thoughts with us here. Glad to hear that you're enjoying the new Dropbox desktop experience! I'd be more than happy to pass your comments along to the team for review.  For now, could you please let me know if you're able to see the file names a bit better if you expand the desktop app's  window?  As for the thumbnails on your files, could you please confirm if you've tried a reboot of your device? Maybe that will do the trick.  Let me know of any updates! ... View more