About Lusil

Thanks for checking that out for me, @JohnnyTooGood.  Hmm. Could you confirm for me, after changing your bandwidth settings on your desktop app to 100kb, do you still notice a slow down to any other device? Additionally, are you able to test your desktop app on another connection by any chance?  Let me know of any updates! ... View more

Hi @crosssince, thanks for checking in with us!  I'd be more than happy to help with this and send you a ticket too.  Before I do though, I just wanted to ensure that you've also had a look at this thread  just in case.  Let me know of any updates! ... View more

In general, y our technical support options depend on the account that you have. You can find your support options by logging in and going to  dropbox.com/support .  However, I'd be more than happy to look into this a bit more in depth with you. As such, I've followed up with a ticket to the email address connected to your Community profile.  Feel free to get back to me there via email and we'll take it from there. Thanks in advance! ... View more

Hey there @m-go, thanks for reaching out to us about this.  I just wanted to clarify, is this in regards to what you mention on this thread?  If not, could you please provide some additional info and screenshots (without personal info) so as to have  better visual understanding of what you're seeing? Thank you in advance! ... View more

Thanks for checking that for me @JohnTheGeek and thanks for contributing to this discussion @m-go!  I've moved this thread here where other users describe the same experience.  As @Walter and @Fiona also mention, our team is aware and looking into this for you.  Thanks for your reports and feedback, peeps!  ... View more

Hi @morris78, thanks for checking in with us! As a first step, could you please check to see if you get the same error message when the desktop app isn't running? To do this, you'll have to quit the desktop app by using the following steps: Click the Dropbox icon in your system tray. Go to your profile picture or initials to the right of the search bar.  Select Quit Dropbox. If the behavior persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the app.  If the issue persists though, don't hesitate to let me know and I'll make sure to get back to you as soon as possible. Thanks! PS. I've removed some personal info included in your post for security purposes as per our Community Guidelines.  ... View more

Thanks for checking those out for me, @Holetree.  Could you also ensure that you don't have, approximately, more than 300,000 files syncing in your Dropbox folder?  Although this is a soft limit, please note that the  performance of the Dropbox desktop app can decline if you have more than that.  If you do, one way to tackle this is by  using  selective sync  to choose certain folders to sync.  Let me know if this helps! ... View more

Of course you can, @Rafe!   Selective sync and Smart Sync are two separate space-saving features.  Since Smart Sync is available to paid subscriptions and you don't see its option, could it be that you're on a Basic account? You can check from your Plan tab for more info. Let me know what you find or if you have any other questions! ... View more

Hey @5lacka, sorry to hear that you're also having trouble with this.  Initially, please note that I've removed personal information included in your post as per Community Guidelines.  As for your concern, could you please try unlinking and re-linking your account to the desktop app? Maybe that will do the trick.  Let me know how it goes! ... View more