About Lusil

Thanks for getting back to me, @ArronChandler.  The Dropbox folder on your File Explorer is part of the desktop app. It syncs any file you place into it to your Dropbox account, as long as the desktop app is running. If it's not, your account won't show the most up to date versions of your files. Also, by using Smart Sync you're able to save space on your computer by marking files as online-only, reducing the amount of space they take up on your hard drive. Having said that, if you want to be able to add a file into the Dropbox folder, sync it to your account, and be removed from your computer, all in one go, I'm afraid there's currently no option or direct way to do this.  However, you can post this in our Share an idea section, where other users who share the same interest can comment and upvote your thoughts! Give me a shout if you have any other questions! ... View more

Hi @paolagratsos, welcome to the Dropbox Community! You're right, if you select to delete a file from your Recents list in your Home page online, the file will be deleted.  Don't worry though, if you accidentally remove a file, you can recover it as soon as possible by following these steps.  Although there's no option to remove a file listed in your Recents without deleting it, you can Hide the whole list.  Let me know if you have any other questions! ... View more

Hey there @doublebilled, thanks for checking in with us! In general, if you used your phone or tablet to purchase a Dropbox plan, you must cancel your subscription through iTunes or Google Play, depending on your device type. Since you mention that the payment request is coming from iTunes, I'd recommend contacting them for more info.  Give me a shout if you have any other questions!  ... View more

Hey @Lars P. - thanks for checking in with us on the Dropbox Community! If you don’t recognize a Dropbox charge on your credit card, you can look up the email address and payment date associated with it with our credit card charge lookup tool . If you have any trouble looking the charges up or you need further help with this, I'd be more than happy to send you a ticket.  Let me know how it goes! ... View more

Thanks for the screenshots and apologies for the late reply, @pravesh_b.  I've followed up with a ticket to the email connected to your Community profile to have a better look into this. When you have the chance, please check your inbox for my latest message and we'll take it from there.  Looking forward to hearing back from you! ... View more

It looks like Smart Sync did it's work, @Dev_Company.  Although the file size shows the actual size of the file, it doesn't take up as much space on your hard drive. In other words, the files are set to online-only and are taking minuscule amounts of space in relation to what they would have if they were set to local.  I hope this helps, but let me know if you have any other questions. Thanks! ... View more

Hi there @pawanpd, thanks for reaching out to us about this.  As a first step, since you mention that you carried out the steps to complete the setup, could you check if you signed up with a different email address than the one your Dropbox account is associated with? You can see which email is connected to your Dropbox account from: Website - your General tab in your Settings. Mobile app - Account tab (iOS) or Settings (Android). Let me know what you find! ... View more

Hey @samerrustom, welcome to the Dropbox Community! Smart Sync is available for Dropbox Plus, Professional, and Business users.  You can check which subscription your account is on by having a look at your Plan tab.  If you find that you're on a paid subscription and you still can't see the Smart Sync option, or you have any other questions, just give me a shout. Thanks! PS. I removed some personal info included in your screenshot for security and privacy purposes as per our Community Guidelines. ... View more

Hey @samerrustom, thanks for reaching out to us about this.  Accessibility is an Apple setting that allows apps on your Mac to interact with other apps, such as the Dropbox badge.  You can find more info about this here.  Let me know if you have any other questions! ... View more