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Re: Can I turn off updating?

How can I pause or quit syncing via the desktop app on Mac?

Eleanor B.1
Helpful | Level 5
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The Dropbox icon on the dock (MacOS 10.15.5) is off (no dot), yet Dropbox is still copying updates into its store.  If I want to pause all that while I make some changes, is there a way to do that?  Also, what does the presence or absence of the dot  in the Dock signify?

Thanks, Eleanor

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
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Hello @Eleanor B.1, welcome back, it's great to hear from you again!

 

If the Dropbox icon appears on your menu bar, next to your computer's clock, it means that it's running. If you haven't paused it, it will sync any changes you make to the content in your account. 

 

You can check this article out for the relevant steps to pausing the desktop app from syncing. 

 

As for the dot that you mention, could you send me a screenshot (without any personal info) of it, so that I have a better visual understanding? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Lusil
Dropbox Staff
Go to solution

Hello @Eleanor B.1, welcome back, it's great to hear from you again!

 

If the Dropbox icon appears on your menu bar, next to your computer's clock, it means that it's running. If you haven't paused it, it will sync any changes you make to the content in your account. 

 

You can check this article out for the relevant steps to pausing the desktop app from syncing. 

 

As for the dot that you mention, could you send me a screenshot (without any personal info) of it, so that I have a better visual understanding? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Eleanor B.1
Helpful | Level 5
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Thanks for your reply!  That is helpful.  However, I don't see how to Like it, or how to mark it as Accepted Solution...

 

Eleanor

Lusil
Dropbox Staff
Go to solution

No worries, @Eleanor B.1

 

My post was marked as a solution for you and you can like any post on the Dropbox Community by clicking the thumbs-up button that's on the bottom left of each post. 

 

If you have any other questions in the future, don't hesitate to give us another nudge.

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

lkfraboni
Explorer | Level 4
Go to solution

The dots under an app means the app is open and using memory. 

Need more support?