Cannot link Dropbox Mac desktop app with my account - ERR_ADDRESS_UNREACHABLE

[theblindestofbadgers]

Hi,

I have installed the Dropbox app on a new Mac mini. Previously I had it on my Macbook.

However, everytime I try to link the app to my account, so it syncs automatically, I get the ERR_ADDRESS_UNREACHABLE error.

Here are the steps I take to get the error

1. Click on the Dropbox icon in the top bar
2. Click the settings wheel
3. Click 'sign in'
4. New window appears
5. Click 'Open sign in' 
6. Browser opens new page: API request authorization
7. Now it reads
   1. Dropbox would like to:
   2. Connect with your Dropbox account.
   3. Cancel/Allow
8. I click 'allow'
9. Then I see a new page with the error
   • This site can’t be reached
   • https://dropbox.com/desktop/oauth2?code=.... is unreachable
   • ERR_ADDRESS_UNREACHABLE

I have tried

• Restarting the Mac multiple times
• Connected to my phone to test if the connection is the problem
• Uninstalled, restarted and newly installed the app
• Tried Chrome and Safari
• Tried googling the problem
• Unlinked every app and device linked to my account
• Sign out of my account

The problem persists.

I do not know what else to do. Can anybody help?

[arkov]

Same problem here. Contacted support, got the usual "deactivate anti virus apps" response. I clean installed the current osx on my macbook, now I cannot login and install dropbox. Sounds strange, that the same day you have the same problem.

[AR0SE]

Having the same issue since yesterday. 

Tried everything above as well. 
Tried on my MacMini as well as on my MPB - same error. 

[Walter]

Hi all, sorry to hear you'e having issues with this.

Could you let us know your device's exact OS version and send us a screenshot of the error as well so that we can have a visual?

Any additional information is more than welcome!

[arkov]

Trying to install on 2 macbook pros with latest macOS Ventura 13.6.1

[AR0SE]

same error for me on MacBook Pro & macMini 
both run MacOS 14.4

EDIT: 
its working again 😄 

[arkov]

Cool! For me it's still not working login in through the desktop app, only through browser.

[arkov]

Ok, works now ... you need to add "www." to the dropbox link ... 😕

[Megan]

Hey there, @arkov & @AR0SE, thanks for reporting this! 

Glad to see that everything is now back on track. 

If anything pops up again, give us a shout.  Have a great rest of your week ahead!

[theblindestofbadgers · Accepted solution]

It started working again.

I did not change anything.

Thanks for your help