Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on the doc, I do not get any settings. Just finder opens up and at the top bar of the finder there isn’t the dropbox icon to get preferences or change where files are synced. I would just like the app back, no more finder access.
Hey @Daniella1 and @aewen, thanks for reaching out to us!
Can you try going to the Dropbox application's preferences and from the 'general' tab, change the 'open folders in' setting to 'Dropbox desktop app' and let me know if it works?
Alright, Hannah. Round two! I am on my laptop now and even when restarting my computer, I cannot get it to open the Dropbox app. Therefore, I cannot get to Dropbox preferences to change the setting to Desktop app. Something has to be wrong if it is continuing to mess up....
Unfortunately none of the above is working for me. I am unable to get the Dropbox app to open and NO it's not appearing in the menu bar. I have tried many things including:
- restarting the MacBook Pro (M1 chip)
- adding Dropbox to permissions in system preferences
- deleting Dropbox and downloading a new version.
I've noticed that my OneDrive is also having the same issues.
For more info on available support options for your Dropbox plan, see this article.
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