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Re: Dropbox Capture paste into Outlook message creates attachments instead of being inserted in t...

Dropbox Capture paste into Outlook message creates attachments instead of being inserted in the body

Diego Baragiola
Explorer | Level 4
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For the last couple weeks, my Dropbox Capture is pasting screenshots as attachments in Outlook emails, instead of being inserted inside the message body.

Does anybody know how to modify that behavior?...it was working fine before...

 

Many thanks,

Diego

1 Accepted Solution

Accepted Solutions

YoucefDropbox
Dropbox Staff
Go to solution

Hi there!

 

Youcef from the Capture team here.

I just wanted to let you that this has been solved on the latest version of the app. Give it a try on dropbox.com/capture.

Thank you very much!

View solution in original post

13 Replies 13

Jay
Dropbox Staff
Go to solution

Hi @Diego Baragiola, thanks for bringing this to our attention.

 

Are you able to uninstall and reinstall the app to see if this resolves the behavior?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Diego Baragiola
Explorer | Level 4
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Hi Jay,

Thanks for the hint.

I have re-installed the capture app but it still behaves as before. If I use Windows capture the screenshot gets embedded in the body text, but with Dropbox capture it keeps on creating a *.png attachment.

 

Megan
Dropbox Staff
Go to solution

Hi @Diego Baragiola, how are you today?  

 

Can you let me know the exact steps you follow when this happens? 

 

Does that happen automatically, or do you see an option to change the file type? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Diego Baragiola
Explorer | Level 4
Go to solution

Hi Megan,

I do the following:

- I create a new message in outlook

- I select the Dropbox Capture icon and click on "Screenshot" 

- I highlight a portion of the screen to capture

- Then I either do CTRL+V to paste the image into the e-mail or select markup to add some squares/arrows and then go SAVE, and paste into outlook

- what I get is an attachment to my message (called "Screenshot by Dropbox Capture.png"), instead of getting the image within the body.

 

Hope this helps 😀

Kind regards

Jay
Dropbox Staff
Go to solution

Thanks for the update, I'd recommend getting in contact with the support team directly for further assistance on this matter.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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YoucefDropbox
Dropbox Staff
Go to solution

Diego, Youcef from the Capture team. Super sorry about this bug. We are in the middle of fixing it. It should be fixed within the next app update!

YoucefDropbox
Dropbox Staff
Go to solution

Hi there!

 

Youcef from the Capture team here.

I just wanted to let you that this has been solved on the latest version of the app. Give it a try on dropbox.com/capture.

Thank you very much!

JenneCl
New member | Level 2

This problem is back, after the latest update pasting in outlook stopped working and Dropbox Capture is adding the image as attachment.

 

Is there an update planned?

bdollarsine
Helpful | Level 5

I am having the same issue with Version 98.9.0.0.  This issue started recently for me, so must be related to a recent update/change in the app.

 

Please fix this!

Need more support?