Dropbox Desktop App crashing on Windows 8

[Josh M.]

I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinstall dropbox on top of itself. I have performed this several times, but today I had a user that required this step again (3 hours after the first reinstall) we have several hundred gigs of data on each users machine, so wiping and reinstalling is a last stop for us.

Any suggestions to what is causing this?

[Paul U.]

windows 8.1. pro on Lenovo Pro Yoga 3 -> 3rd reinstall, wait for hours for sync, then after a few days, app stops operating. DB 3.4.6. No errors in event viewer, no messages. Open task viewer, then manually launch app, shows for 2 seconds in task viewer then disappears. Becoming mission critical that software we rely on is not operating or stable!?

[Evans V.]

The same issue is happening with me. my dropbox keeps crashing, in the Even Viewer I see Event ID 1000 and it's saying Faulty Application poitning to the dropbox.exe

[Ed F.5]

Has there been a fix for this yet? Seems like a common problem.

[Charles S.21]

I'm also having this problem...

Typically, I notice that my files aren't up-to-date and that dropbox isn't running (although I never closed it). When I restart dropbox, it says 'starting' for some time...maybe five minutes or so and then the icon just disappears. No crash notice, just quits silently.

Running 3.6.7

[Mike R.48]

Also is a problem for me on v3.8.5, with the dropbox silently crashing, no error messages.

[Ritu V. · Accepted solution]

Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?

[Mike R.48]

Hi Ritu,

About a half hour without crashes so far, looks like the experimental build works, thanks!

[marius s.4]

for me it works. still running after one hour.

previuosly dropbox silently crashing with no error messages after few minutes

🙂

[John L.2]

Hi Mike and Marius,

Did the crashing only start after updating to version 3.8.5?

--John

[marius s.4]

Hi all

No. I tried to solve it upgrading at 3.8.5 but it didn't work.

Sorry, I don't remember the other but for sure it was previous to 3.8.x (maybe 3.6.?)

I started to have problems one week ago (more or less), maybe windows updates?

marius

p.s.

(dropbox service still alive, syncronising)